Support

Questions, bug reports, data requests: support@replychrono.com. We reply within one business day — we eat our own dog food.

Commands

`/replychrono status`	Monitored channels and open timers
`/replychrono log`	Recent activity: timers, replies, breaches, escalations
`/replychrono watch` / `unwatch`	Start / stop monitoring the current channel
`/replychrono config`	Open the settings (SLA, business hours, alerts channel…)

Quick fixes

Not getting alerts?

Open the ReplyChrono App Home: is an alerts channel set, and is the channel monitored? Is @ReplyChrono a member of the client channel (/invite @ReplyChrono)? Remember timers only run during your configured business hours.

A channel isn't monitored automatically?

Auto-monitoring needs the bot to be a member and the channel to be shared with an external organization. Run /replychrono watch inside the channel to add it explicitly. A channel you unwatched on purpose is never re-added automatically.

Trial ended?

Detection keeps running and nothing is lost — upgrading turns alerts back on instantly.